To view more details on our cancellation policy, please visit our full Frequently Asked Questions section HERE. If you choose to cancel, we will refund all payments made with the exception of the deposit amount, which we will apply to your account as a raincheck that may be used up to one year from the cancellation date. At Bounce Orlando, we allow our residential customers the opportunity to cancel at any time and for any reason, so long as our crews have not arrived at your party location. Requests must be made over the phone at (407) 277-2288 or via email to also understand that unforeseen circumstances arise and you may need to cancel your order beyond our 24 hour cancellation period. This means that after you have placed your order, you have up to 24 hours to cancel it for any reason and receive a full refund. In addition to our standard cancellation policy, for residential orders, we now offer a 24 hour risk-free cancellation policy, should you need to cancel after you book your order.
We love our repeat customers and look forward to you becoming one! Be on the lookout after your event for a special coupon code to use on future orders!īounce Orlando offers the most fair and flexible cancellation policies in the industry. This phone number can be found beneath the order contents on your Rental Agreement.īe sure all loose debris, party favors, or personal belongings are removed from the inflatable and along with any remaining participants before our crew arrives. On the day of the event, your delivery crew will contact you while en route with an estimated time of arrival.īe on the lookout for an unfamiliar phone number before your event! Crews typically call from their personal phones so you can respond to missed calls.Īlthough we typically have the same crew deliver and pickup, we suggest contacting our operations hotline for any additional information or assistance after delivery. NOTE: If we were unable to contact you during confirmations, this will be the information used while executing your order.Ħ. After confirming the order, you will receive a confirmation summary email with all of the details discussed. This call will typically cover the delivery address, point of contact, delivery and pick up windows, equipment reserved, access to dedicated utilities, and any other information that might be necessary including gate codes, special instructions, etc.ĥ. About 48 hours before your event, a Bounce Orlando operations team member will contact you to for our final confirmations.p If any details are incorrect, please contact us immediately so we can correct them!Ĥ. Confirm all order details on the Invoice Receipt sent to your email. NOTE: No equipment is reserved for your order until the deposit is collected.ģ. Request a quote, or pay your order's deposit to secure your reservation.
Browse our site by date to see what we have available for your event!įeel free to give us a call so one of our associates can help find the perfect equipment for your event!Ģ. To view more details on our on-time delivery policy, please visit our full Frequently Asked Questions section HERE.ġ. Simply put, your inflatable will be delivered and setup by the time you tell us your party starts, or your rental is FREE! Some exclusions apply. Our cleaning and maintenance practices meet or exceed industry standards and we challenge our competition to say the same!īounce Orlando offers an industry exclusive On Time Guarantee to ensure that your rental is delivered on-time. This non-toxic and environmentally friendly cleaner is found in hospitals around the world because of its effectiveness at killing 99.9% of over 75 viruses, bacteria, fungi, molds, and mildews! We recommend you also use this incredible product for cleaning high traffic areas and frequently touched surfaces before and after your next event.
After the equipment has been cleaned and dried, we then sterilize all contact surfaces with SimpleGreen Pro HD3. Once the unit passes our fitness inspection, our crews fully vacuum and remove any loose debris before wiping down the entirety of the inflatable with SimpleGreen All-Purpose Cleaner.
At Bounce Orlando, we guarantee your equipment will be clean and ready to go before your party starts! Each of our inflatables are fully cleaned and sanitized between rentals so you never have to worry! Our cleaning process starts with a visual inspection, notation, and repair of any damage or points of concern.